Orders:

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: How do I use a promotion code?
A: If you have a promotion code, there will be a field to enter it during check out.

Shipping:

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: After I pay, how long does it take before you ship my item?
A: Below is my shipping calendar:

If you send payment on:	Your items ships on:
Sunday	Monday
Monday-Wednesday	Thursday
Thursday-Saturday	Same day

Q: Can you assure me my items will arrive on Day X?
A: Although we can assure a shipping date and Priority Mail takes an average of 5 days (10-15 days for destinations outside the USA) once we drop your package off to USPS we no longer have control over when an item actually gets delivered to its final destination.

Q: Do you have international shipping experience?
A: Roadtrip Fitted Luggage has shipped hundreds of orders, a significant portion overseas. We have never lost a package yet!

Q: What is your policy regarding international shipping?
A: We strictly follow international transaction and shipping rules to ensure that the buyer is is always protected by shipping insurance and Paypal policy. These include:

• Declaring the full selling price of items on customs forms. The declaration of correct price protects the customer as your items are insured based on this amount We will not declare items as "gifts". Depending on the destination country, buyers are responsible for paying any applicable customs duties
• We cannot ship your package to countries other than what is listed on your Paypal or credit card account. For example, if you have a UK Paypal account we can only ship your package to the UK. This policy is meant to protect buyers from ID theft.

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