Additional Information

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FAQ

Frequently Asked Questions

Orders:

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: How do I use a promotion code?
A: If you have a promotion code, there will be a field to enter it during check out. 

Shipping:

Q: What are your shipping costs?

A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: After I pay, how long does it take before you ship my item?
A: We usually ship within 1 business day. 

Q: Can you assure me my items will arrive on Day X?
A: Once your package is picked up by UPS/USPS we no longer have control over when an item actually gets delivered to its final destination. If your purchase is time-sensitive, please purchase the appropriate shipping method and allow for possible shipping delays. We are not liable for any losses, direct or indirect, caused by any delays in order processing or delivery.

Q: My items should have arrived by now! What do I do?
A: USPS will initiate an investigation for a missing package no sooner than 21 business days after original shipping date. If your package still has not arrived by 21 business days, please contact us. For UPS packages, you can directly check with UPS regarding the location of your package at any time.

Q: What happens if USPS/UPS cannot find my package?
A:USPS/UPS insurance policy will apply. Refunds or replacements will promptly be sent once USPS/UPS insurance has processed the claim. 

Q: Do you have international shipping experience?

A: Roadtrip Luggage has shipped thousands of orders, a significant portion overseas.

Q: What is your policy regarding international shipping?
A: We strictly follow international transaction and shipping rules to ensure that the buyer is is always protected by shipping insurance and Paypal policy. These include:

  • Declaring the full selling price of items on customs forms. The declaration of correct price protects the customer as your items are insured based on this amount We will not declare items as "gifts". Depending on the destination country, buyers are responsible for paying any applicable customs duties
  • We cannot ship your package to countries other than what is listed on your Paypal or credit card account. For example, if you have a UK Paypal account we can only ship your package to the UK. This policy is meant to protect buyers from ID theft.

Still have questions? Check out our Store Policies Page: