Frequently Asked Questions

Products:

Q: Where can I find more information? I want to know more before I buy

A: Click on the picture or the product name on the items above. This will send you to the detail product page where you can find more information on our products such as:

• Additional pictures
• Additional options such as embroidery color
• Product reviews from buyers like you
• Number of pieces in an order
• Color, size and dimensions of each piece

Orders:

Q: How do I use a promotion code?
A: If you have a promotion code, there will be a field to enter it during check out.

Shipping:

Q: Do you ship to my country?
A: We ship worldwide!

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: After I pay, how long does it take before you ship my item?
A: We usually ship within 1 business day, or sooner.

Q: Can you assure me my items will arrive on Day X?
A: Once we drop your package off to USPS we no longer have control over when an item actually gets delivered to its final destination. If your purchase is time-sensitive, please purchase the appropriate shipping method.

Q: Do you have international shipping experience?
A: Roadtrip Fitted Luggage has shipped thousands of orders, a significant portion overseas. We have never lost a package yet!

Q: What is your policy regarding international shipping?
A: We strictly follow international transaction and shipping rules to ensure that the buyer is is always protected by shipping insurance and Paypal policy. These include:

• Declaring the full selling price of items on customs forms. The declaration of correct price protects the customer as your items are insured based on this amount We will not declare items as "gifts". Depending on the destination country, buyers are responsible for paying any applicable customs duties
• We cannot ship your package to countries other than what is listed on your Paypal or credit card account. For example, if you have a UK Paypal account we can only ship your package to the UK. This policy is meant to protect buyers from ID theft.